So you don't have to chase deliveries, hunt for stock or fix mistakes.
What venues say about us
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Simon knows how we work by now, so half the time he's flagging things before we've even thought to ask.
Stephen HaymesGeneral ManagerJoshua Brooks, Manchester -
They are accommodating to our needs and budget, while also doing a great job finding suitable products.
San DunwoodieDirectorThe Koffee Pot, Manchester -
Good on price, easy to deal with, and what's agreed is what turns up.
Nick SimmonsDirectorThe Bower, Ramsbottom, and Bill & Coo, Harwood
A second pair of eyes on every order.
Free order review on every order. We check your usual requirements to help spot wrong products, unusual quantities and forgotten essentials. If anything needs changing, we check with you first.
When something goes wrong, whose problem is it?
Most price lists look much the same. The difference shows up on the day something isn't straightforward.
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It's out of stock
ElsewhereYou find out, and it's yours to sort.
MosfericsYou get a call with an alternative before you've noticed.
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It isn't in the catalogue
ElsewhereThe answer is no.
MosfericsWe'll go looking. Quote back within 48 hours.
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Late change, odd spec, tight turnaround
ElsewhereHope it fits the process.
MosfericsRing us. We've been behind the bar at 9pm too.
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We've got something wrong
ElsewhereSend an email, wait for the return.
MosfericsFixed the same day. We've put stock in an Uber and bought off a competitor to sort it.
That's the bit you can't read off a price list. You deal with he people who own the company, not a call centre or a ticket queue.
A bit about us
Most catering suppliers are logistics businesses. We come from hospitality. The two of us who own and run Mosferics have both worked the shifts you're working, and Tom was a customer before he was a director.
Simon
Founder and director.30 years in hospitality, 10 of them running Mosferics. Pulled his first pint at 3, in his mum's pub. Ring on a Sunday and it's usually Simon who picks up.
Tom
Director.Washed pots in a Spoons at 16, then worked cocktail bars and festivals and ran nightclubs. He ordered from Mosferics before he helped run it.
When you ring up about glassware, you're talking to someone who's carried it, washed it, and swept it up.
What your guests actually see
Your guests never see the supplier. They see the glass in their hand, the plate in front of them, the lamp on the table.
![Sublime Carafe + Stopper 1.1ltr [39.5oz] Box of 12](http://mosferics.com/cdn/shop/collections/14-36-127.jpg?v=1788167758&width=1500)
How it works in 3 steps
Only the first one needs anything from you.
Ring, WhatsApp or email
07581 180675 goes straight to one of the owners, not a switchboard. Tell us who you are and where you are. That's enough to get started.
You'll hear back the same day.Simon comes to you
Half an hour at your own bar, at a time that isn't the middle of service. You go through what you get through in a normal week and what you pay for it now. There's no pitch at the end of it.
You get your own list
We open your trade account and put the things you actually order on this site, ready to reorder in a couple of clicks.
Same delivery day and time every week, and we'll move it if you need us to.Questions we get asked
Where do you deliver?
Right across Greater Manchester. Some outlying areas are on a fortnightly run — ask us and we'll tell you which day you're on.
When will I get my order?
We're across Greater Manchester on Tuesdays, Wednesdays and Thursdays. Outlying areas run fortnightly and we'll tell you your day when we set your account up.
Set days are how we keep prices where they are, so we'll always push you towards yours. But we've been behind the bar on a Saturday with nothing to pour into — if you're properly stuck, ring us and we'll sort it.
Is there a minimum order?
£50. Low enough that a midweek top-up isn't a problem.
Do I need an account to order?
Yes, and setting one up is quick — ring, WhatsApp or email and we'll get you going.
How do I pay?
We invoice you, payable within 7 days.
What if you don't stock something?
We'll find it. If we genuinely can't, we'll find you an alternative. Either way you'll have a quote within 48 hours.
What if something arrives damaged or wrong?
If we get something wrong, we fix it. If we've missed something off your order we'll get it to you the same day, even if that means putting it in an Uber or buying it off a competitor to make you whole.
Send us the list. We'll take it from here.
Email it, WhatsApp it, or read it down the phone — however you've got it written down is fine.